FAQs

FAQs

1. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to:

>Check out faster on future purchases

>View your order history and status

>Receive updates on new products and special offers

2. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, as well as PayPal and other secure payment options available at checkout.

3. Is my online order secure?

Yes. All transactions are protected with SSL encryption and industry-standard security measures. Payment details are processed securely and are never stored on our servers.

4. Will I be charged currency conversion fees?

All prices are displayed in the currency shown on our store. If your card uses a different currency, your bank may apply a conversion rate based on their daily exchange rate.

5. How do I enter my shipping address correctly?

Please enter your shipping details using English characters. If your address contains special characters, we recommend using the closest English equivalent to avoid delivery issues.

6. Can I change my shipping address after placing an order?

Once an order has been processed or shipped, we may not be able to change the shipping address. Please double-check your details at checkout. If you notice an error immediately after ordering, contact us as soon as possible.

7. How long does shipping take and how can I track my order?

Shipping times vary depending on your location and selected shipping method. Once your order ships, you’ll receive a confirmation email with a tracking number and tracking link.

Please note that delivery delays caused by customs or carriers are outside our control.

8. What should I do if an item is missing from my order?

If your order arrives with a missing item, please contact us immediately at
📧 support@corefocusofficial.com
Include your order number so we can assist you quickly.

9. What if my item arrives damaged?

If your order arrives damaged, email us within 14 days of delivery with clear photos of the item and your order number. We’ll review the issue and help resolve it as quickly as possible.

10. How can I contact customer support?

You can reach our support team by email at:
📧 support@corefocusofficial.com

We aim to respond to all inquiries within 1 business day.